Refund and Returns Policy

1. General Policy

At wanderlife we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1 Timeframe

Requests for a return or refund must be submitted within 30 calendar days of the delivery date.

2.2 Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.

2.3 Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items, unless defective
• Gift cards and digital downloads

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).

3.3 Inspection and Refund

Once we receive the returned item, we will inspect it within 5 business days. If the return meets the eligibility criteria, we will process the refund using the original payment method. Refunds may take up to 10 business days to appear on your account, depending on your bank or card issuer.

4. Refund Method

Refunds are issued to the same payment method used for the original purchase. If the original payment method is no longer available, we will contact you to arrange an alternative method.

5. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. wanderlife reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

7. Contact Information

If you have any questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Wanderlife, 123 Adventure Lane, Austin, TX 78701, USA